“Dear friends at Russian Flora,
I just spoke with my wife on Skype and wanted to thank you for your great service. You did indeed ensure that the bouquet was filled to a full value. Additionally, the quality of the chocolates you sent as an apology for the flower substitution reflected very well upon your company. That was a very nice thing for you to do. Thank you.
The florist you used in Petrozavodsk to fulfill my purchase was an excellent choice and I am very pleased with the value I received. In the future, I hope my orders can continue to be fulfilled by this florist you used on this order. Please feel free to share my comments with them if you like.
All my best,