“I have been using Russianflora.com for two months to send flowers and other items to Russian recipients. I have been well satisfied with the quality and timely delivery. The customer service is excellent, with immediate confirmation of order details and continued email updates until delivery has been completed. Any problems have been addressed quickly and without controversy. When delivery photographs have been ordered, they have also been of good quality. I would recommend this organization to other consumers.”
It was my pleasure. I teach good customer care on a consulting basis as well as marketing. Looks like you have the handle on what we preach to our customers “under promise, over deliver”….resulting in a happy customer. Like I said in my previous email….I won’t go anywhere else. Again thanks, your company has a definite advantage over its competition.