Archive for Client Testimonials

kiyvIf you ask any of our team members about the most exciting part about their job they will probably tell you it is the opportunity to witness a lot of beautiful love stories, some of which sound more like fairy tales. They will tell you they are lucky enough to not only witness these relationships unfold in front of their eyes but to also participate in them. We tend to take things personally here at Russian Flora, and that means getting involved. We ask customers questions and are eager to answer theirs to make sure that their gifts are not only personal but also fit the region and culture they are being delivered in.

One of our favorite Russian Flora romances begins in 2010, like any good story we start with two people very much in love and trying very hard to overcome everything to be with one another. The man, we’ll call him Mr. V, got us wrapped up in his love story with his very first order – a lovely bouquet of flowers – for his girlfriend Tatiana in Vitebsk, Belarus.

Mr. V was a loyal customer, and already trusted us with corporate gift deliveries, but this whole long distance relationship thing was new to him. He had never had a girlfriend from another country, so he needed advice on how to handle the situation.  At the beginning, he had a lot of questions for our customer service team regarding the best gift options, appropriate holidays, and local gift etiquette in general. Since some of our team members are also from Eastern Europe, they knew exactly how to help and gladly gave him useful tips on how to impress his significant other from Belarus. For instance, when you send flowers to loved ones in this part of the world it is very important that you send an odd number. Even numbers of flowers in a bouquet are often considered bad luck, and even an insult: that is not the way to start off any romance. We also helped him pick appropriate gifts for local holidays to make sure there’s no misunderstanding. Vast experience with previous customers in similar situations and the knowledge of Eastern European culture allowed our team to help Mr. V navigate this issue and similar ones with ease.

Mr. V’s first orders included all of the classics of romantic gifts like flowers, chocolates, and fruit baskets. But as their relationship grew, so did the gifts, with things like designer perfume, exquisite champagne, golden roses, and jewelry. With every order, Mr. V. was always meticulous and gave us detailed instructions about the time of delivery, packaging, her favorite brands, and the colors of the flowers. Luckily, our regional managers in Vitebsk never had a problem even with the most unusual requests and were always eager to help. Mr. V was thrilled with the level of dedication and attention to detail, and of course thrilled with Tatiana’s reaction to every lovely gift he sent.

With so many regular gift orders Mr. V quickly ran through our traditional romantic catalog; so he started ordering more sophisticated and even extraordinary custom gifts that impressed his girlfriend and our team! Among his custom orders were many useful items like a washing machine, my-2007-christmas-tree-1443617-639x852a big TV screen with LCD monitor, a camera, a new phone, and many other  surprises both useful and unusual. One  Christmas, he didn’t bother with regular gifts, but instead went above and beyond to  surprise his sweetheart with a full-size Christmas tree beautifully decorated with ornaments.

Tatiana and her young son were in a state of pleasant shock when they opened the door to our delivery guy 7 days before to Christmas. Mr. V was always careful to give her son just as much attention. A new Xbox, a skateboard, and an IPad are only a few of gifts he received from his mom’s new boyfriend on his Birthday, New Year, and Men’s Day. Our client even tried to surprise them both with a pet once!

A loyal (and romantic) customer for four happy years, Mr. V ordered over 40 gifts in total, most of which were custom. Over the years, our CS team established a great personal relationship with the client and our couriers became like a second family to Tatiana. Of course, there were times when not everything went smoothly and we had to really work with some of the most difficult orders, but the team always did their best to resolve the situation as soon as possible. Utmost sincerity and dedication made it all worthwhile.

For instance, he ordered a beautiful flower arrangement in a vase once to be delivered in the middle of January. It happened that there was a blizzard in Vitebsk that week, but our couriers made the impossible happen and delivered the gift safe and sound only a couple of hours late, even the poor road conditions couldn’t stop them. Also, remember that pet Mr. V wanted to get for Tatiana and her son? Well, even in the best circumstances buying a pet for someone you love is hard, and often you need them there to help pick it out. A puppy or aquarium with fish were his first two choices.

We worked with Mr. V to show him many of the adorable puppies we were able to find for Tatiana. Pictures were sent, dozens of emails, but ultimately he decided he was asking the impossible of us. There just wasn’t any way for him to get a good feel for the kind of dog he was sending to his girlfriend no matter how much information we sent him. He decided instead to go with a much safer investment of a large aquarium with 5 golden fish. It was quite exciting helping him with this extraordinary request and we are proud that we managed to meet his expectations and fulfill this complicated order.

At the end of 2014, Mr. V stopped ordering gifts to Belarus for his girlfriend, and we were both sad and happy to see his gift orders stop. You see the relationship we had watched grow and helped nurture for years had become something more. Like the end to every good fairy tale, Mr. V and Tatiana moved on to get married and start their happily ever after.

Absolutely brilliant! Thank you!

I ordered yesterday and delivery was made this morning. It’s been a wonderful experience every step of the way. From the moment I placed the order to the moment delivery was made. The picture provided of the recipient with the flowers is a nice touch indeed. They kept me updated throughout.

Special thanks to Jordan Brooks, Liz Palmer, Miriam Muller, Kelly Clarke and the two gentlemen who made the delivery.
Thank you.

Kel

View our complete gifts to Kyrgyzstan catalog at www.RussianFlora.com

“Excellent selection of gifts and great customer service!

I looked through a number of sites, including American, Canadian and Russian, when looking for an anniversary gift to be delivered in Moscow in 48 hours. By far the selection Russianflora offered on-line was the best and included not only flowers but also a good selection of items as gifts. After placing an order I was kept informed of every step in approving the order and then making sure the company had alternate phone numbers of the recipient to make sure the gift was delivered on the day of the anniversary. The customer service was very thorough and detailed making sure they have the required information to ensure on-time delivery. Support by phone was very courteous and professional. Look no further – Russianflora in indeed your place for gifts to Russia!

Daniel H

View our complete gifts to Moscow catalog at www.RussianFlora.com

“This is the ONLY International Florist I would recommend!

I am from Tampa Florida and have a fiancee in Uzbekistan. I used this service to send her some early Valentines Day flowers. The service was amazing. Even though we are 10 hours apart, I was sent emails keeping me up to date from the moment I sent my payment until they delivered the flowers. Then when they delivered them, they took a picture of her with the flowers at the front door and sent it to me, before my fiancee even called. The bad news was that the flowers were not in very good shape. So I called and sent a photo to Russian Flora. With no problem at all, they responded immediately, and agreed to redeliver the flowers within hours. I was totally amazed. These people are the most professional I have ever used, including all over the US. Order with ZERO worries. This is a voluntary review, I was not paid or compensated for doing this.

Rich Sheppard (USA)

View our complete flowers to Uzbekistan catalog at www.RussianFlora.com

“Great customer care, beautiful flowers!

I ordered a delivery to the remote oilfield in which my girlfriend works. The delivery was many hours late and what she received was not what I paid for. I contacted the customer service who did a great job making up for the initial disappointment soon after. I used the services of Russianflora in another occasion too and the final result had been quite satisfying, with the flowers delivered even better looking than the ones in the picture on the website. I will definitely therefore use their services again in future and I totally recommend doing so to others!

Alessandro

View our complete flowers to Russia catalog at www.RussianFlora.com

I love to pamper my lady! We took a wonderful vacation to Thailand. I wanted to extend our vacation; but, my business required my time. My lady returned to our home in Singapore and I traveled to our home in Texas. I sent her a beautiful Spring flower arrangement to improve her mood! I wanted her to know that I constantly think about her! She loved the flowers. This company delivers flowers, fruit, wine, and candies to my lady! We frequently travel to Moscow, Montenegro, and countries in Europe! If you need a global supplier of thoughtful gifts; you can depend on this very reliable and friendly service!

Mark

View our complete flowers to Singapore catalog at www.GoodChoiceFlowers.com

I needed to send an urgent order for delivery in Sochi and was looking for a Russian company online. I read some positive reviews about RussianFlora.com and decided to go with them. The communication with representatives was instant and they were quite informative. It took me literally 5 minutes to place an order and I didn’t have any problems throughout the whole process. My gift was delivered exactly when I requested and the recipient was extremely pleased with it.

Thank you for being so professional and saving my time and effort. I’d be more than happy to use your company again in the future.

Alex F.

View our complete gifts to Russia catalog at www.RussianFlora.com

Russian Flora treated my difficult request with sensitivity & promptness. They went out of their way to obtain information about the recipient’s address which I needed to complete my order but keep it a surprise for the addressee. The customer support people were extremely nice and answered me even late at night. I was impressed with the service and would recommend this company to anyone. I will certainly use them again!

Bogdan S.

View our complete flowers to Ukraine catalog at www.RussianFlora.com

Very responsive and responsible company!
It is not about how they’re doing their regular business, everyone doing it pretty much the same, but it is about how they fixed the issue with my order. It was done very quickly, gracefully, and generously. Thank you very much!

Ed F.

View our complete flowers to Moldova catalog at www.RussianFlora.com

 

I had a great experience ordering from your site. It took me not more than 5 minutes, very easy, and the gift basket was delivered the next day without any issues. My recipients were very pleased with both presentation and quality.
Amazing customer service! Thank you for such great job!! I really appreciate and looking forward to use your company again soon.

Best,
Konstantin

View our complete gifts to Belarus catalog at www.RussianFlora.com

 
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